Erin Smith
Chief Customer Officer
Responsibilities
Erin Smith is Richardson’s Chief Customer Officer. She is responsible for managing and leading the teams through successful contracting, design, and program management of all client projects. From high-quality instructional design and expert project management, she ensures her teams are skilled and prepared to support Richardson Sales Performance clients in their sales transformations.
Erin works closely with Richardson customers to create contracts that clearly define all the details of a solution and ensure the training plan delivers value.
“In my role I have the opportunity to start adding value for clients at the very start of our relationship. I am grateful for the opportunity to set the groundwork for a long and mutually beneficial partnership. Part of the secret to my success is my consultative negotiation skills. The core tenant of Richardson’s Consultative Negotiations training program focuses on resolving customer objections
throughout the sales cycle, which ensures win-win outcomes.”
Experience
Prior to this role, Erin served as Richardson’s Vice President of Operations, and Director of Client Delivery, where she was responsible for the successful recruitment and assignment of facilitators and project implementation teams of each program. She has also served as a program manager for several transformational and global implementations during her tenure at Richardson Sales Performance, where she brings a passion for coaching and a wealth of complex implementation expertise to her team and Richardson clients.
Get to Know Erin
Erin resides in Cherry Hill, New Jersey and can often be found running marathons.